Privacy Policy

The personal information we collect from you is used primarily to process orders, deliver services, and enhance your overall experience. Specifically, your data allows us to:

• Process and fulfill your orders and payments.
• Deliver products, services, and support.
• Communicate with you about your orders, products, services, and promotional offers.
• Develop and improve our products, services, and website functionality.
• Personalize your browsing experience to be more relevant and user-friendly.
• Maintain and update our customer database and your account.
• Conduct marketing research and customer relationship management.
• Prevent, detect, and investigate fraud or abuse on our platform.

To facilitate these purposes, we may share your data with trusted third-party service providers (including providers located outside of Kenya) who assist us with order processing, payment handling, delivery, analytics, and marketing. We ensure such partners adhere to appropriate data protection standards.

Cookies are small data files placed on your device that enable our systems to recognize your browser and remember certain information.

• Purpose: We use cookies to provide essential features (like retaining items in your shopping cart), recognize you, and offer a unique, targeted navigation experience. They are not required for general site browsing but are essential for placing orders.
• Third-Party Analytics & Marketing: We utilize services like Google Analytics to understand website usage and Google Digital Marketing to present relevant offers. These services use their own cookies to collect data.
• Your Control: You can configure your browser to refuse cookies. However, doing so may limit your ability to use key features of our website, including the shopping and checkout process.

We assure you that our first-party cookies do not store sensitive personal or private information and are free from viruses.

You declare and guarantee that any personal information you provide to us is accurate, true, and complete. You also confirm that sharing this information does not violate any third-party rights or our policies.

We are committed to protecting your information.

• During Transmission: We use industry-standard Secure Sockets Layer (SSL) encryption to protect your data during transmission to our site.
• Payment Details: We reveal only the last four digits of your credit card numbers when confirming an order. The full number is transmitted securely to our payment processors.
• Your Role: You must protect against unauthorized access to your account password and computer. Always sign off after using a shared computer.

We collect information to provide and improve our services:

• Information You Provide: This includes data you give us when you search, buy, contact customer service, or create an account. Examples: name, address, phone number, email, payment details, shipping addresses, and content of communications or reviews.
• Information Collected Automatically: When you interact with our site, we automatically receive and store certain data. This may include your IP address, browser type, device information, cookie data, purchase history, and browsing behavior (pages viewed, clickstream). We use this for analytics, site functionality, and fraud prevention.
• Mobile Information: With your consent, we may collect location data from your mobile device. You can disable location services through your device settings.
• Information from Other Sources: We may receive updated contact or delivery information from carriers to improve future deliveries, or information from business partners for co-branded services.

You have rights regarding your personal data. You may:

• Request Access to the personal data we hold about you.
• Request Correction of any inaccurate or incomplete data free of charge.
• Object to or Opt-Out of the use of your personal data for direct marketing purposes at any time.
• Request Deletion of your personal data from our marketing databases.

To exercise any of these rights, please contact us at info@styleupskincare.com.